Refund policy

We want every customer to be fully satisfied with their purchase. Please read the guidelines below carefully before requesting a cancellation, return, or exchange.

1.1 Order Cancellations

• Orders can only be cancelled before they have been dispatched from our warehouse.
• Once an order has been shipped and is in transit, it can no longer be cancelled through the website.
• Customers wishing to cancel an order should reach out to us as soon as possible after placing it, since dispatch may happen quickly once processing begins.

1.2 Return & Exchange Eligibility

• Returns and exchanges are accepted only on select items, as clearly indicated on the respective product listing pages.
• Where applicable, such requests must be raised within a 3-day window, generally calculated from the date of delivery.
• Raredrop Industries Pvt Ltd reserves the right to modify, update, or revise these return terms at any time and without prior notice. Customers are encouraged to review this policy periodically.

1.3 Shipping and Fees for Returns

• If reverse (return) pickup service is not available in the customer's area, the customer will be responsible for shipping the item back to our office at their own cost.
• Depending on the nature of the return or exchange, additional fees may apply. These will be communicated to the customer at the time the request is processed.

1.4 Condition of Items

To be eligible for a return or exchange, products must meet all of the following conditions:

• Unused and unwashed
• In their original condition, with all original packaging intact
• All tags attached and undamaged

Additional conditions:

• Personalized or customized items are non-returnable under any circumstance.
• Any return or exchange request made after the eligible window has closed will be automatically rejected, regardless of the reason.